âšī¸Session 2: Reschedule, Cancel, or No-Show
Rescheduling Session 2
If the participant is rescheduling more than 24 hours in advance:
Check the lab email for "Updated Booking" messages.
Update the session date/time in the fMRI Subject Database
Mark the "Updated Booking" message as read.
If the participant is rescheduling within 24 hours:
Check the lab email for messages from participants who need to reschedule.
Highlight the session in purple (rescheduling) in the fMRI Subject Database
Cancel the session in the lab's Bookings Page:
If there is one participant listed for the booking (1 of 2 seats filled):
Select the original booking on the calendar -> select "Cancel"
Select "Send Cancelation" to finish.
If there are two participants listed for the booking (2 of 2 seats filled):
Select the original booking on the calendar -> select "Edit"
Select the participant that is rescheduling -> select "Remove Customer"
Select "Update Booking" to finish.
Copy and email the following message to the participant:
"Hi [Name],
Thank you for letting us know you need to reschedule Session 2. We have cancelled your original booking and ask that you please use this link to reschedule: fMRI Study Part 1 Sign-Up Link
Please contact us with any questions!
Best, The Attention and Working Memory Lab
Check the lab email for "New Booking" mesages.
Remove the purple highlight and update the session in the fMRI Subject Database
Mark the "New Booking" message as read.
Canceling Session 2
If the participant is canceling more than 24 hours in advance:
Check the lab email for "Canceled Booking" messages.
Highlight the session in red (canceled) in the fMRI Subject Database
Add the reason for canceling to the "Notes" section (if there is one).
Mark the "Canceled Booking" message as read.
Copy and email the following message to the participant:
Hi [Name],
We noticed you have cancelled Session 2 with us. If you're still interested in participating, we ask that you please use this link to reschedule: fMRI Study Part 1 Sign-Up Link If you are no longer interested in participating, please let us know so we can compensate you for participating in Session 1.
Please contact us with any questions!
Best, The Attention and Working Memory Lab
If the participant is canceling within 24 hours:
Check the lab email for messages from participants who need to cancel.
Highlight the session in red (canceled) in the fMRI Subject Database
Add the reason for canceling to the "Notes" section (if there is one).
Cancel the session in the lab's Bookings Page:
If there is one participant listed for the booking (1 of 2 seats filled):
Select the original booking on the calendar -> select "Cancel"
Select "Send Cancelation" to finish.
If there are two participants listed for the booking (2 of 2 seats filled):
Select the original booking on the calendar -> select "Edit"
Select the participant that is rescheduling -> select "Remove Customer"
Select "Update Booking" to finish.
Mark the "Canceled Booking" message as read.
Copy and email the following message to the participant:
Hi [Name],
Thank you for letting us know you need to cancel Session 2. If you're still interested in participating, we ask that you please use this link to reschedule: fMRI Study Part 1 Sign-Up Link If you are no longer interested in participating, please let us know so we can compensate you for participating in Session 1.
Please contact us with any questions!
Best, The Attention and Working Memory Lab
No-Show for Session 2
Highlight the session in grey (no-show) in the fMRI Subject Database
Cancel the session in the lab's Bookings Page:
If there is one participant listed for the booking (1 of 2 seats filled):
Select the original booking on the calendar -> select "Cancel"
Select "Send Cancelation" to finish.
If there are two participants listed for the booking (2 of 2 seats filled):
Select the original booking on the calendar -> select "Edit"
Select the participant that is rescheduling -> select "Remove Customer"
Select "Update Booking" to finish.
Mark the "Canceled Booking" message as read.
Copy and email the following message to the participant:
Hi [Name],
We had you scheduled today to come into our lab for Session 2. If you're still interested in participating, we ask that you please use this link to reschedule: fMRI Study Part 1 Sign-Up Link If you are no longer interested in participating, please let us know so we can compensate you for participating in Session 1.
Please contact us with any questions!
Best, The Attention and Working Memory Lab
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