ℹ️MURI Reschedule, Cancel or No Show

Reschedule

1. Check the lab email for messages from participants who need to reschedule

2. Highlight their session in purple in the MURI Subject Database

3. Cancel the session in the lab's Bookings Page

   • If there is one participant listed for the booking (1 of 2 seats filled):

     • Select the original booking on the calendar > Cancel > Send Cancelation

     • Mark the "Canceled Booking" message in the lab email as read

   • If there are two participants listed for the booking (2 of 2 seats filled):

     • Select the original booking on the calendar > Edit

     • Select the participant that is rescheduling > Remove Customer > Update Booking

     • Mark the "Updated Booking" message in the lab email as read

4. Send the following reschedule message and corresponding sign-up link to the participant:

   • Thank you for letting us know you need to reschedule your session. We have cancelled your original booking and ask that you please use this link to reschedule:

     • MURI Sessions 1 & 2

     • MURI Session 3

Cancel or No Show

1. Check the lab email for messages from participants who need to cancel

2. Highlight the session in grey in the MURI Subject Database

   • Add "no show" or the reason for canceling if known to the database

3. Cancel the session in the lab's Bookings Page

   • If there is one participant listed for the booking (1 of 2 seats filled):

     • Select the original booking on the calendar > Cancel > Send Cancelation

     • Mark the "Canceled Booking" message in the lab email as read

   • If there are two participants listed for the booking (2 of 2 seats filled):

     • Select the original booking on the calendar > Edit

     • Select the participant that is rescheduling > Remove Customer > Update Booking

     • Mark the "Canceled Booking" message in the lab email as read

4. Send the following cancelation or no show message and corresponding sign-up link to the participant:

   • Cancellation: Thank you for letting us know you need to cancel your session. We have cancelled your original booking and ask that you please use this link to reschedule:

     • MURI Sessions 1 & 2

     • MURI Session 3

   • No-Show: We had you scheduled today to come into our lab to participate in our study. If you are still interested, we ask that you please use this link to reschedule:

     • MURI Sessions 1 & 2

     • MURI Session 3